Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 126,065 ratings
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Problems in the last 24 hours in Longmeadow, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Longmeadow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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TV (12%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Longmeadow, Hampden County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:West Springfield, Springfield, Feeding Hills, Chicopee, Holyoke, Enfield, Indian Orchard, Westfield and East Windsor.
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| City | Problem Type | Report Time |
|---|---|---|
 West Springfield | Internet | |
| Springfield | Internet | |
| Feeding Hills | TV | |
| Springfield | Phone | |
| West Springfield | Internet | |
| Chicopee | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Longmeadow, Massachusetts
Latest outage, problems and issue reports in Longmeadow and nearby locations:
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
I think Xfinity is legit stumped, because speeds directing to Xfinity-related servers are still just fine. But YouTube is broken. Some websites don’t work. I’m afraid to turn on my Xbox One or Switch, since they probably can’t connect at dial-up speeds.
- Jon Snow (@mattdupont17) reported fromSpringfield, Massachusetts
@PinkGlitterRain @JaniceKapner @TMobile Nice! Xfinity mobile uses Verizon cell service and they don't have a down payment for pre-ordering the Note 20 Ultra. I wish I was a celebrity so more people could read this
- Julieee (@DancerJulieee) reported fromSpringfield, Massachusetts
@Xfinity I have experienced awful internet for two months now and have been on the phone with your support team every other day. Nothing has been resolved. I’m a teacher doing remote learning and I need my internet working
- Beach Mom (@CeceCalabrese) reported fromAgawam, Massachusetts
@Outlander_STARZ Too bad I can’t watch it even though I pay through the nose for my Starz channel on Comcast. #ripoff
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
@Xfinity A tech visit is already scheduled for tomorrow AM, which will hopefully solve the problem. Connectivity has been inconsistent since the service began a little over a month ago, and phone/chat tech has no idea why.
- Nathan Blais (@nateblais_) reported fromSpringfield, Massachusetts
@Xfinity has t h e worst customer service of all time lmao
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity has had four, I’m now waiting on my fifth technician to come fix the WiFi at my house. And it’s the same problem every single time. Please count your days.
- Ashley W (@ashleyweidner) reported fromEllington, Connecticut
@Xfinity your customer service is soooo difficult to contact. I have tried twice to get a new account and was just disconnected again. Can someone PLEASE help me?
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
@Xfinity my wifi is down AGAIN
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Wow, @Xfinity sure is quiet tonight while its internet service in at least the northeastern US is broken. Less than 2Mbps down on a 300Mbps plan, and I’m not alone. What’s happening in Philly? Any public acknowledgement? Any “We’re working on it?” No? Nothing?
- Matt Castonguay (@MCastonguay27) reported fromWest Springfield, Massachusetts
@comcast is the WORST company on the planet to deal with. THAT is a hill I’m willing to die on. 6 HOURS. 6 hours today on multiple phone calls and in-person. No hyperbole — would rather nail myself to a burning building than deal with this dumpster fire company.
- Kathy Bates☦07🇬🇷🇮🇹Sixx ♋ 🐶MikaBitch🐶 (@Kathy07SixxJJ) reported fromSpringfield, Massachusetts
@comcast please have customer retention call me
- Brady Laubscher (@BradyLaubscher) reported fromSimsbury Center, Connecticut
@comcast can I get my cable back please ?!?!! Or a big credit on my account for the last week of no service after the storm.
- Kola Champagne Papi (@CalebCruzado) reported fromSpringfield, Massachusetts
The Comcast girl just said “ I’ve noticed you’ve called everyday about the same issue “ so why haven’t you sent out a technician blood
- Chris O’Brien 🤙🏻 #Billsmafia (@ChrisOB413) reported fromSpringfield, Massachusetts
@Xfinity so help me God, why am I getting terrible internet AGAIN?!
- Jayson Sanchez | J Fonz ⚡️ (@JaySan2k1) reported fromSpringfield, Massachusetts
@comcast did you know your #comcast #customerservice is horrible? We waited 25 min to speak with someone... then got transferred twice because the agents didn’t understand what our inquiries were... @comcastcares
- Kenz (@kenzloren) reported fromSpringfield, Massachusetts
Xfinity gotta be the worst cable company ever I pay the bill and all of a sudden all the boxes stop working what kind of backwards sh*t is that
- Pete Skerritt (@PeteSkerritt) reported fromWest Springfield, Massachusetts
Having to miss at least a day of work because of @Xfinity problems is incredibly frustrating. Had to cancel an extra help session with some students and am leaving the teachers I work with in a rough spot.
- Mara Chapin (@marachapin) reported fromLudlow Center, Massachusetts
@kaaaaylee Same! It’s a dish service or spectrum/xfinity in wmass. My hometown is starting their own fiber through the electric company, which is pretty awesome. But Spectrum is the worst by far... outdated cable, terrible pricing and outages without warning.
- Joel McAuliffe (@JoelforChicopee) reported fromChicopee Falls, Massachusetts
In Chicopee, we know first-hand how big corporate monopolies like Charter Spectrum do business — and it’s the same for Comcast, Verizon, and all the others. They force people to pay ridiculous prices in exchange for poor service because they know consumers have no other options.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Steve Molander (@smolander) reported
I call @Xfinity billing and they tell me I made a choice for the gift card. Which I never did. Ask them to take my @Target red card. They tell me they can't. It was their mistake. I ask them to fix the choice option since I was never told to make a choice.
- 𝐣. (@_JV_____) reported
is Xfinity a good phone service company? i wanna change from AT&T to them but like how much service coverage do they have? cause AT&T is so *** i never have service nowhere
- Jill Raines (@raines96) reported
If it is going to take days for @ATT to possibly fix our internet. Not due to any bad weather. It is time to weight the options of another provider who can fix services in a more reasonable time frame. Wishing we had @Xfinity services.
- Doug Mohney (@DougonIPComm) reported fromFranconia, Virginia
@MarcusReports @Oriana0214 @TingInternet 3) Ting's market entry has got Verizon running around saying they too will deliver fiber to the home .... after ignoring Alexandria for oh, a decade. Expect Comcast to start offering deals and lower rates. Not sure how fast Comcast will improve customer service.
- Melissa (@its_mjo) reported
Xfinity better just do what ******** I’m asking them to do before I cuss this foreign man out. He doing too much.
- Steve Molander (@smolander) reported
I called @Xfinity back again to start the process over. Again they refused to correct their mistake on their end. When I asked what needed to be done to fix the error and allow me to apply payment on a Red Card ....
- ZyroXZ2 (@ZyroXZ2) reported
Alright folks, so I had a surprisingly spritely and pleasant chat with a Comcast support rep and upgraded my internet for better upload speeds. Hopefully, this means I don't need to sacrifice anything for dual streaming anymore! 🤠👉Shout out to Courtney @Comcast chat support!
- Jeniffer Arboleda (@mszxjen) reported
gotta love when you proactively call to ask about early termination fees & told there is none since it’s not my fault.. but then get a surprise bill after you cancel. Thanks, @Xfinity 🙄 & all the guy said was “sorry for the misinformation”
- Jon DeHoff (@RealJonD) reported
@Colt_Tort04 @DraftKings @DK_Assist Nope. Nothing. I’ve never seen customer service this horrible before. And I’m an xfinity customer.
- francesca 🤍 (@btteporter) reported
dear @Xfinity I haven’t been able to stream anything all day? what’s going on? Your site just errors
